Privacy Policy

Culture Films LLC ships via the United States Postal Service (USPS) and our shipping rates are calculated in real time based on the most up-to-date information obtained direct from the USPS Web site. When and if a decision is made to make european format (PAL) DVD's available, all european based orders will be shipped from/out of Innsbruck, Austria.

Express Shipping Options available if requested, otherwise count on 4-5 business days.

Order Cancellation

If you cancel your order after Culture Films LLC has shipped it, you are still responsible for the costs associated with shipping it. Refusing to accept the delivery of your Culture Films order does not constitute a cancellation of that order. You are still responsible for all costs associated with shipping the order to you. The refund that you will receive is only for the merchandise returned to us.

Delivery Tracking

Upon shipment, you will receive a confirmation email notifying you that your item has shipped, providing you with the tracking information. By looking up the tracking information, you can then track the shipment process.

Signature Waiver

Please be advised that ownership of our products passes on to you, the purchaser, at the time of pick-up by UPS who will act on your behalf as your agent. If the recipient is not available, packages may be left at the carrier's discretion. We are not responsible for stolen or lost packages after delivery, although we will do everything possible and work with the shipping carrier to help retrieve any missing packages, should this rare situation occur.

Note:We also ship to Alaska, Hawaii, Puerto Rico, Canada, Mexico, and Europe. Shipping charges for these addresses are calculated in real time based on your ship to address and the most up to date USPS rates.

The United States Postal Service (USPS) is the method of shipment and tracking provided to ensure that all customers, including those with P.O. boxes, receive their orders and a $5 shipping and handling fee is included for all shipments.